Returns & Exchanges

At Ausom, we stand behind the quality of our sports gear and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your performance equipment. If your purchase doesn't meet your expectations, we are committed to making it right with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the unused sports gear in its original packaging, ensuring all tags are attached and any protective seals remain intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned equipment, we will process your refund or ship your replacement items within 3-5 business days.